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STAR Service
Building Positive Memorable Customer Service Experiences

(developed by Vital Learning)

STAR Service is a powerful, half-day program designed to address the opportunity to improve customer experiences. Service providers will learn the processes and skills they need to provide customers with Positive Memorable Experiences. The clear, practical, four-step STAR Service Process™, coupled with the communication skills taught in the workshop, help employees not only to transform negative and neutral customer experiences to positive and memorable transactions, but also to reaffirm and enhance long-term relationships – the foundation of business success.

Participants in STAR Service will be able to:

  • increase consistency in creating Positive Memorable Customer Service Experiences for your customers.
  • increase customer retention.
  • expand business relationships
  • drive an increase in customer referrals


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