Attaining Excellence for Local Government
(developed by Service Quality Institute)
Attaining Excellence is a video-based system created for local government and built around five elements of quality service:
- speaking in a courteous and caring manner
- working together
- listening with respect and asking questions
- performing to your best ability to satisfy customer needs
- learning to resolve problems
Its modular design can be used in one- or two-day formats, or in shorter sessions each of 60-90 minutes. Each participant receives a 36-page participant manual, a quality technique pocket reference card, a certificate of accomplishment, and a Commitment to Excellence pin.
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