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Attaining Excellence for Local Government

(developed by Service Quality Institute)

Attaining Excellence is a video-based system created for local government and built around five elements of quality service:

  • speaking in a courteous and caring manner
  • working together
  • listening with respect and asking questions
  • performing to your best ability to satisfy customer needs
  • learning to resolve problems

Its modular design can be used in one- or two-day formats, or in shorter sessions each of 60-90 minutes.  Each participant receives a 36-page participant manual, a quality technique pocket reference card, a certificate of accomplishment, and a Commitment to Excellence pin.


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Nelson Scott

Attaining Excellence for Local Government

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