Creating Staff & Customer Loyalty

Customer Service

What has customer service got to do with your job and your organization?

Everything.  No matter what business you are in, you are in the customer service business, even though you may apply different labels to describe your customers – clients, patients, citizens, students, owners, readers, diners, fans, or parents.

Even those who never see a customer directly still serve customers indirectly.  Their customers are “internal” customers – co-workers who do serve “external” customers.  Those who are on the front line depend on those who are behind the scenes to provide them with exceptional service so they can do the same for external customers.

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Nelson’s Programs

What Your Mother Taught You About Customer Service

Customer Service MAGIC: Changing Complainers into Loyal Customers

Free Articles and Tips

Customer Service

Training Resources

Attaining Excellence for Local Government

Attaining Excellence in Customer Service: a Workshop for Managers and Supervisors

Exceptional Service

Feelings: Quality Service First Time Everytime

Five Star Service for Hospitality

Loyal for Life

Service First Video Library

STAR Service

The Spirit of Excellence: Attaining Excellence in Patient Relations and Customer Service