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Feelings: Quality Service First Time Everytime

(developed by Service Quality Institute)

Feelings achieves a positive transformation in frontline employees by increasing awareness of customer needs; improving skills for dealing with customers; increasing the employees’ sense of self-worth; and improving communications and co-operation among employees.  Unlike many training programs that are dull, technical, and boring, Feelings is designed to be fun, stimulating, and entertaining.

Tailored for Many Industries ­– Feelings is available in various versions suitable for  different industries, including professional/office settings, banks, call centres, retail/service industry, supermarkets, healthcare, local government, hotels, higher education, and car dealerships.

Feelings is designed to be delivered in three 2 to 4 hour sessions or can be delivered as a full-day session.  Each participant receives a 136-page workbook, a techniques card, and certificate of accomplishment.


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Other Customer Service programs delivered by
Nelson Scott

Attaining Excellence for Local Government

Attaining Excellence in Customer Service: a Workshop for Managers and Supervisors

Exceptional Service

Feelings: Quality Service First Time Everytime

Five Star Service for Hospitality

Loyal for Life

Service First Video Library

STAR Service

The Spirit of Excellence: Attaining Excellence in Patient Relations and Customer Service

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