Creating Staff & Customer Loyalty

ONLINE LEADERSHIP DEVELOPMENT PROGRAM

Delegating

Ensuring the team member understands what is expected

Delegating by ensuring that individuals understand what is required helps facilitate a successful result: the work is done correctly, and the individuals gain the benefits of a new experience and increased confidence and responsibility.

This program develops the skills and abilities in team members by clearly communicating expectations and encouraging participation and involvement. It establishes a team member’s responsibility and authority for a delegated task – creating a framework for accountability and personal growth.

Objectives

Participants completing Delegating will be able to:

• Understand the importance of effective delegation as well as the problems associated with the lack of delegating or delegating poorly.
• Communicate both the need for and the “why” of every delegated assignment and task.
• Use delegation as a powerful motivational tool.
• Use delegation to improve team members’ skills.
• Encourage team member participation and involvement through proper delegating methods.
• Establish a team member’s responsibility and authority for a delegated task.
• Regularly monitor progress through feedback and review.

Model: CELEAD0303-03
Price: $63.00 + GST

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