Essential Skills of Leadership

Essential Skills of Leadership enables your team leaders to direct their team toward shared goals and to achieve the organization's strategic objectives.

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Model: CELEAD0301-01
Price: $63.00 + GST

Essential Skills of Communicating

Essential Skills of Communicating enables managers to develop effective communication skills, improve performance, and increase the productivity of their teams by using clear, well-organized messages aimed at the needs and interests of the listeners.

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Model: CELEAD0302-01
Price: $63.00 + GST

Coaching Job Skills

Coaching Job Skills must go beyond showing how to do a job correctly. It involves observing, analyzing, demonstrating, and giving feedback. It is a process of developing relationships with team members – relationships that build the trust and respect that is the foundation of successful organizations.

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Model: CELEAD0303-01
Price: $63.00 + GST

Communicating Up

Communicating Up is important because today managers are busier than ever before and more in need of good advice and information. Team leaders can help their managers make good decisions through good communication skills – alerting their managers to any problems or opportunities as soon as possible and taking full responsibility to make sure that communication takes place.

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Model: CELEAD0303-02
Price: $63.00 + GST

Delegating

Delegating by ensuring that individuals understand what is required helps facilitate a successful result: the work is done correctly, and the individuals gain the benefits of a new experience and increased confidence and responsibility.

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Model: CELEAD0303-03
Price: $63.00 + GST

Developing Performance Goals and Standards

Developing Performance Goals and Standards enables your team leaders is the key to developing an effective team, and the key to an effective team is participation. When people participate in setting goals and developing a plan, they buy into that plan, and the plan then becomes their own.

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Model: CELEAD0303-04
Price: $63.00 + GST

Effective Discipline

Effective Discipline used by managers who involve team members in performance discussions and gain their commitment to behavioural change, can turn a potentially negative interaction into a positive developmental step.

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Model: CELEAD0303-05
Price: $63.00 + GST

Improving Work Habits

Improving Work Habits shows managers how to clearly and specifically communicate the nature of the problem. It provides a process for working with the individual to develop a plan for addressing the issue, while maintaining the individual’s self-esteem

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Model: CELEAD0303-06
Price: $63.00 + GST

Managing Complaints

Managing Complaints shows managers and team leaders (often the first to hear team member complaints), that although a complaint may seem unimportant, each should be addressed and resolved.

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Model: CELEAD0303-07
Price: $63.00 + GST

Motivating Team Members

Motivating Team Members explores what motivation is, how it works, and how it can be different for each individual. Team leaders learn the four stages to influence a team member to perform a task, while creating a work environment that will motivate higher performance.

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Model: CELEAD0303-08
Price: $63.00 + GST

Providing Performance Feedback

Providing Performance Feedback places the focus on logical processes and reasonable commitments. Managers develop the steps required to adjust individual performance: establish performance standards, solicit team member's individual performance evaluation, and establish a summary evaluation that will be clear and credible to the team member.

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Model: CELEAD0303-09
Price: $63.00 + GST

Resolving Conflicts

Resolving Conflicts shows that although conflicts in the workplace may be unavoidable, their effect on business can be controlled. By understanding the signs of conflict and by getting to the root cause, managers can eliminate the issue and minimize the impact, preserving the integrity of the team and demonstrating a commitment to individual performance and growth.

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Model: CELEAD0303-10
Price: $63.00 + GST

Supporting Change

Supporting Change helps managers learn to understand and to interpret change. By understanding it, managers can more clearly communicate change to their team. This clear communication helps to reduce misunderstanding and anxiety. It also helps the change initiative gain acceptance more quickly — minimizing lost productivity and decreased performance.

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Model: CELEAD0303-11
Price: $63.00 + GST