Creating Staff & Customer Loyalty

ONLINE LEADERSHIP DEVELOPMENT PROGRAM

Essential Skills: Communicating

Using Communication – a two-way process.

Essential Skills of Communicating enables managers to develop effective communication skills, improve performance, and increase the productivity of their teams by using clear, well-organized messages aimed at the needs and interests of the listeners.

The relationship between managers and team members is critical to the success of an organization, and a strong relationship, built on mutual trust and respect, begins with effective communication. By developing essential skills of communicating, managers improve relations with their team members and increase productivity.

Objectives:

Participants completing Essential Skills of Communication will be able to:

• See that communication is a two-way process.
  Construct clear, concise messages in the interest of the receiver.
• Manage non-verbal behaviours to reinforce the intent of their message.
• Listen actively to improve communication.
• Create a climate of open communication, which increases team members’ motivation and commitment.

Model: CELEAD0302-01
Price: $63.00 + GST

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