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Essential Skills: Communicating

Using Communication – a two-way process.

Essential Skills of Communicating enables managers to develop effective communication skills, improve performance, and increase the productivity of their teams by using clear, well-organized messages aimed at the needs and interests of the listeners.

The relationship between managers and team members is critical to the success of an organization, and a strong relationship, built on mutual trust and respect, begins with effective communication. By developing essential skills of communicating, managers improve relations with their team members and increase productivity.


Participants completing Essential Skills of Communication will be able to:

  • See that communication is a two-way process.
    Construct clear, concise messages in the interest of the receiver.
  • Manage non-verbal behaviours to reinforce the intent of their message.
  • Listen actively to improve communication.
  • Create a climate of open communication, which increases team members’ motivation and commitment.

Model: CELEAD0302-01
Price: $63.00 + GST

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