Creating Staff & Customer Loyalty

Staff Recruitment and Selection

“The most important thing any manager can do is hire the right new people.” – Lee Iacocca

What does it cost an organization if it hires the wrong person?  Estimates range from 30 to over 200 per cent of the person’s annual wages or salary.

Effective recruiting and hiring is key to the success of any organization – schools, retail businesses, resource companies, healthcare facilities, financial institutions, or government agencies.

When organizations recruit and hire the right people for the right positions, both those hired and the organizations will flourish.  Deciding whom to hire requires familiarity with the skills, knowledge, and attitudes needed to be successful, then asking questions that will enable the interviewer to uncover evidence that the candidate has . . . or has not . . . what is needed to be successful.

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