Creating Staff & Customer Loyalty

ONLINE LEADERSHIP DEVELOPMENT PROGRAM

Providing Performance Feedback

Providing performance assessment to be objective and fair

Providing Performance Feedback places the focus on logical processes and reasonable commitments. Managers develop the steps required to adjust individual performance: establish performance standards, solicit team member's individual performance evaluation, and establish a summary evaluation that will be clear and credible to the team member.

This program teaches managers a systematic, fact-based approach to performance improvement through quality feedback.

Objectives

Participants completing Providing Performance Feedback will be able to:

• Base assessments on facts and behaviour.
• Assess performance.
• Use positive performance feedback to encourage self-motivation of team members.
• Encourage team member participation in assessment.
• Gain team member commitment to the change needed to improve performance.
• Gain team member agreement with the assessment.

Model: CELEAD0303-09
Price: $63.00 + GST

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