Creating Staff & Customer Loyalty

ONLINE LEADERSHIP DEVELOPMENT PROGRAM

Effective Discipline

Involving team members in performance discussions

Effective Discipline used by managers who involve team members in performance discussions and gain their commitment to behavioural change, can turn a potentially negative interaction into a positive developmental step.

This program helps managers learn effective techniques for addressing problem behaviour. Using communication skills, the manager works to preserve the individual’s self-respect and encourage the best kind of discipline —self-discipline.

Objectives

Participants completing Effective Discipline will be able to:

• Use techniques of effective discipline to eliminate problem behaviour.
• Communicate in terms of behaviour rather than perception or opinions.
• Recognize the importance of team member participation in defining the problems and their solutions.
• Manage the discussion to diminish defensiveness and focus on solutions.
• Issue appropriate warnings consistent with the organization’s policies.
• Review performance to make sure the problem is solved.

Model: CELEAD0303-05
Price: $63.00 + GST

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