Creating Staff & Customer Loyalty

Improving Work Habits

Effectively addressing issues before they develop into disciplinary problems

Improving Work Habits shows managers how to clearly and specifically communicate the nature of the problem. It provides a process for working with the individual to develop a plan for addressing the issue while maintaining self-esteem.

Discussing such concerns as absenteeism, language issues, and dress and grooming habits can be a difficult but necessary part of leading a team. Just like other aspects of team leadership, correcting work habits that need improvement require careful attention and skill.

Objectives

Participants completing Improving Work Habits will be able to

• Distinguish between job performance and work habits.
  Understand the importance of dealing with unsatisfactory work habits early, before they require disciplinary action.
  
• Explain clearly and specifically to a team member the nature of his/her unsatisfactory work habits, focusing on behaviour rather than personality or attitude.
  
• Involve the team member in the process of correcting the unsatisfactory behaviour through an interactive process, which maintains the team member’s self-esteem.
  
• Increase team member accountability by encouraging team member commitment to a clear plan of action and by reviewing progress regularly.

Offered in Classroom, On-line, or Blended Formats.
Classroom Time: 4 hours
On-line Time: 2 hours

Training Options

With most programs in Vital Learning’s Leadership Development series, you have three delivery options:

• Purchase the facilitator kits and teach the modules yourself
• Hire SEA Consulting to provide on-site training
• Train your supervisors using the on-line seminars

Please contact Nelson Scott to determine which training option is best for you.

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