Creating Staff & Customer Loyalty

Coaching Job Skills

Using a positive approach for delivering positive results

Coaching Job Skills must go beyond showing how to do a job correctly. It involves observing, analyzing, demonstrating, and giving feedback. It is a process of developing relationships with team members – relationships that build the trust and respect that is the foundation of successful organizations.

This program trains managers to both help and train their team members, elicit co-operation, win team member confidence, create more successful business units, and, ultimately, impact an entire organization’s success.  

Objectives

Participants completing Coaching Job Skills will be able to

• Understand the special nature of coaching, a one-on-one activity that involves showing a team member how to perform a task.
  
• Distinguish between performance problems that require coaching and those that can best be handled by clearer instructions or by other means.
  
• Understand the importance of observation and analysis before coaching a team member since coaching, like all effective training activities, must be well-thought-out and carefully planned.
  
• Involve the team member in the coaching process by asking questions and encouraging feedback.
  
• Increase team member accountability by setting up a review.
• Most often, more than one coaching session is needed to improve performance.

Offered in Classroom, On-line, or Blended Formats.
Classroom Time: 4 hours
On-line Time: 2 hours

Training Options

With most programs in Vital Learning’s Leadership Development series, you have three delivery options:

• Purchase the facilitator kits and teach the modules yourself
• Hire SEA Consulting to provide on-site training
• Train your supervisors using the on-line seminars

Please contact Nelson Scott to determine which training option is best for you.

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