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A prescription for setting priorities

One of the joys of presenting seminars is the opportunity to meet people from different backgrounds with a variety of experiences. I have found that by listening to their comments and questions, I am able to learn and grow. There is much wisdom to be shared with others.

John Seim, a family practitioner who attended our Interview Right to Hire Right seminar in Fort McMurray in March 2002, shared the 3 Ps that guide his staff in setting service priorities:

Patients - The person who comes into the clinic is always the top priority. The customer who take the time to come to you should be served first.

Phone - The caller is never more important that the customer who is there in person. Allow the call to go to voice mail, or better yet, arrange with a co-worker to answer your call while you are serving a customer. Deal with the caller as soon as you have dealt with the customer who is there in person.

Paperwork - Some things should be done after you have dealt with customers, whether in person or on the telephone. Paperwork can wait; the customer never should.


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© Nelson Scott.  All rights reserved.

A professional trainer, speaker, and consultant since 1995, Nelson Scott works with organizations that are committed to making the right hiring decisions, developing and retaining productive staff, and strengthening relationships with customers.  Learn more by visiting or e-mailing


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